At PrimeCart, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.
1. Return Eligibility
To be eligible for a return, the item must:
Be unused, unworn, and in its original condition
Be returned in the original packaging with all tags and accessories
Not be damaged due to misuse or improper handling
Include proof of purchase (order confirmation or receipt)
We reserve the right to reject returns that do not meet these conditions.
2. Return Timeframe
You can request a return within 6 HRS of receiving your order.
Return requests made after this period may not be accepted.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within [10-15 Business Days].
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
4. Exchange Options
We offer exchanges for items that are defective, damaged, or incorrect.
If you need an exchange, please contact us at [8828651810] within the return timeframe.
Exchanges are subject to product availability.
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item, please contact us within 1-Day of delivery.
Kindly provide clear photos or videos of the issue for verification.
We will arrange a replacement or full refund at no additional cost.
6. Non-Returnable Items
The following items are not eligible for return or refund:
Items marked as final sale or non-returnable
Personal care or hygiene products (if opened or used)
Gift cards or promotional items
Products damaged due to misuse
7. Return Shipping Costs
Customers may be responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Shipping charges 30% are non-refundable.
In certain cases, we may provide reverse pickup depending on location and eligibility.
8. Cancellation Policy
Orders can be canceled before they are shipped.
Once the order is shipped, cancellations are not possible and must follow the return process.
9. Contact Us
For any return, refund, or exchange requests, please contact us:
